Convergence

• RMM
• SOC

We keep your systems secure, visible, and running smoothly. Our Monitoring & Response services combine advanced tools with expert oversight to stay ahead of issues and threats. With Remote Monitoring and Management (RMM), we proactively track the health and performance of your IT environment, resolving problems before they disrupt your business. Our Security Operations Centre (SOC) provides 24/7 protection – detecting threats, responding to incidents, and safeguarding your organisation from cyber risks.

Your organisation depends on reliable, high-performance connectivity. We help you select, implement, and manage the right providers to ensure your networks are fast, secure, and scalable – keeping your people and systems connected wherever they are.

Everything needs to be reliably and securely connected, and then managed.

We can help you establish a cost effective and resilient connectivity solution for your home, office or datacentre.

This can be mobile 5G technology or more traditional copper or fibre cables.

Secure WiFi is important for any business. We partner with Unify to provide secure managed mesh WiFi networks that are reliable and easy to use without the need for long WiFi passwords.

We design and support telephony solutions that keep your team and customers talking. From traditional systems to VoIP and unified communications, we help you choose and manage the right providers to deliver clear, dependable communication across your organisation.

With traditional copper based landlines rapidly vanishing from the UK business landscape we will help you find alternatives to what has been the main form of business communication for decades, whilst retaining the regional phone numbers that your clients and customers know.

Our preferred choice in this area is Microsoft Teams Phone which now enables you to add a regional phone number to your Microsoft Teams account and send and receive calls from a mobile phone, laptop or other device.

All of our 0117 prefix Bristol BN-IS phone numbers use Microsoft Teams Phone.

As well as versatility in terms of sending and receiving calls, Microsoft Teams Phone provides many other useful telephony features and significantly better audio quality than a traditional phone line.

If you need an alternative SIP or VOIP solution we work with partners who can help with that.

We equip your business with tools that improve how you engage with your customers and teams. From CRM systems and feedback platforms to analytics and reporting, we ensure you can connect with people more effectively and make informed decisions.

All our clients have access to our client portal which enables engagement at all levels and quick and effective opening and management of tickets.

We make teamwork seamless. By implementing and managing the right collaboration tools – like Microsoft 365, Teams, and other productivity platforms – we help your people share ideas, stay aligned, and work together efficiently, no matter where they are.

In todays connected world secure and versatile collaboration is really important.

Our preferred solution is Microsoft Teams but we support many technologies to enable our users to collaborate from wherever they are working.

Over 90% of data breaches across the world are caused by an end-user clicking on a phishing email.

Our BN-IS “Protect” cyber awareness platform provides award winning online automated Security Awareness and Training with real-world simulated phishing, smishing, policy management, and a huge training library helping your users become a human firewall.

Our clients have found that our short (normally under 3 minutes) monthly cyber security courses are fun and informative and significantly increase awareness of cyber security threats and reduces the risk to their business.